Frequently asked questions

We ship at least three (3) times per week from our US warehouse. As long as you have submitted your invoice to us, you can expect to receive your package within three business days of it arriving at our warehouse.

We do not offer package consolidation — all packages are shipped as they are received. However, we do offer a multiple-packages discount for customers who have more than one package in a shipment.

Air Freight packages 0–25 lbs are charged on actual weight only — no dimensional weight. Packages sent by air on request when they are over 25 lbs are charged by dimensional weight (length × width × height in inches, divided by 166, rounded up).

We hold your packages for fourteen (14) days after you're notified by email that they're ready for pickup. Packages remaining at our facilities longer than 14 days are deemed abandoned, and their contents may be auctioned or sold.

Sign up for free to get a personal US shipping address. Shop any US store and ship your purchase to that address. We receive it at our warehouse, notify you by email, and forward it to St. Kitts & Nevis on the next available flight.

Packages 0–25 lbs ship by Air Freight ($9 EC/lb, actual weight), or by Express Freight ($15 EC/lb) if you want the fastest service. Packages over 25 lbs ship by Ocean Freight — $5.00 EC/lb + $50 handling for 26–99 lbs, and $2.50 EC/lb + $75 handling for 100 lbs and over. You can still request air shipping for a package over 25 lbs, in which case dimensional weight applies.

Use the Track Package page with your Package ID, or log in to your account to see live status from Package Received through Delivered.

Once your package is ready for pickup, use the Schedule Delivery page to choose your island, address, and a convenient date and time.